We cannot accept returns for items purchased through one of our retailers.
Please contact the retailer for their return policy.
Wholesale Returns and Exchanges
There are no returns for merchandise purchased through our Wholesale site. However, we will gladly accept exchanges of new, unused, and unwashed merchandise in salable condition with a receipt from our website within 30 days of purchase. The customer is responsible for return shipping on all non-defective items. "Non-defective" means the product is produced to the specification Colored Organics Inc. The "Defectiveness" of a product is at the sole discretion of Colored Organics Inc. Items may be exchanged or store credit only. No refunds will be issued. To begin processing your exchange please follow the "Exchange by Mail" process below.
"Wholesale" pertains to products purchased from Colored Organics Inc. that have the Colored Organics label applied to them.
Exchange by Mail
When paying for return postage, we suggest you insure the package via USPS or FedEx, purchase tracking services for your protection and save the shipping receipt for your records. We will only be able to credit merchandise that is physically received by our warehouse.
- Make a copy of the invoice that was sent with your package for your records
- Circle the item(s) that you're exchanging and note the quantity and reason(s) for exchange on your invoice.
- Pack your items securely, in the original package if possible, and include your completed invoice
- To initiate your exchange please contact customer service at 866.709.2326
- The Customer Service representative will provide you with shipping information
- Affix your return shipping label to the packaging. Make sure no other tracking labels are shown.
- Take the package to your nearest drop off location
All exchanges will be redeemed with store credit to be applied to your next purchase. In order to redeem the full credit of your exchange, the value of your redeemed items must be equal to or greater than the value of the items exchanged. Please contact customer service at 866.709.2326 to process your exchange credit.
Private Label Purchases
ALL SALES ARE FINAL. NO REFUNDS, REPLACEMENTS OR CREDITS WILL BE ISSUED.
Although we do not issue refunds, replacements or credits for Private Label purchases, we value your satisfaction. You will be assigned a customer service representative who will be in contact with you throughout the production process to ensure the best possible outcome. Once the order is placed and the payment is cleared the order will take 12-16 weeks to be produced and delivered. We will contact you once the first payment is cleared to continue the order process.
"Private Label" pertains to products purchased from Colored Organics Inc. that are specially produced for a customer under their own label.
Changes and Cancellations
If you'd like to cancel or change your order, please call 866.709.2326 as soon as possible. We'll do everything we can to accommodate your request. But please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.
* If you cancel an item that qualified you for a promotion or special deal, you may no longer receive that discount or promotion.
** Once the initial non-refundable payment is processed for a private label purchase, cancellation will result in the customer's forfeit of those funds and the release of Colored Organics Inc.'s obligation to deliver the product.
Incorrect Shipping Information
If packages are returned to Colored Organics Inc. due to an incorrect shipping address provided by a customer, the customer is responsible for the return shipping cost as well as the redelivery cost. Colored Organics Inc. is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by the customer.
Lost or Stolen Packages
Colored Organics Inc. is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Colored Organics Inc. will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.